A large Australian government organisation recognised significant challenges arising from its use of multiple disparate, aging systems for human resource (HR) management. Its existing systems relied on multiple vendors and support teams, offering a reduced level of support
across each system. The unrelated nature of these systems meant the potential value of combining data from multiple applications was also lost. The solutions were no longer fit for-
purpose, nor aligned with current technology direction.
The organisation also recognised a need to provide self-service access to important personnel information. Managing its growing workforce amidst digital transformation without modern and user centric HR management systems was becoming increasingly difficult. The government body sought a solution that standardised and automated HR service delivery
while improving HR transactional and business processes, engaging employees, supporting workforce productivity and providing an intuitive and simple user experience.
"We made sure the relevant resources from people, culture, talent, HR, payroll and administration were engaged through the project lifecycle and prepared for what was
coming. We also ensured they fully understood the potential future benefits the new system would provide."
GM Customer Services
DXC Practice for Oracle