Beyond Bank is driving business efficiency through its implementation of Dynamics 365 to draw out real-time customer data from core banking processes and applications to provide a complete, 360 degree view of the customer.
Using Microsoft Azure, Office 365 and Dynamics 365, Beyond Bank is transforming its customer experience to deliver a single and complete view of the customer so that when a customer walks into any branch or calls through a call centre, its clerks are able bring up their portfolio screen, and deliver a deeper, richer engagement than they were previously able to.
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“The new solution lets Beyond Bank users view customer history, accounts, correspondence and portfolio information. The combination of tightly integrated applications makes it possible for Beyond Bank to gain the 360-degree customer view it needs, and to act quickly on insights to improve business performance.”
Robert Aitken, former Chief Information Officer, Beyond Bank.