Customer Engagement

Microsoft Dynamics 365 Customer Service and Sales delivers unique customer insight and engagement.

  • Microsoft Dynamics 365 for Sales - Latest Features8:00

    Microsoft Dynamics 365 for Sales - Latest Features

    ON-DEMAND WEBINAR: Learn about the latest features and functionality in Dynamics 365 for Sales, including predictive lead scoring, predictive opportunity scoring and relationship analytics.

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  • Video - Case Study: DXC Eclipse delivers business efficiency for Beyond Bank2:35

    Video - Case Study: DXC Eclipse delivers business efficiency for Beyond Bank

    Video - Case Study: Dynamics 365 has driven business efficiency across Beyond Bank by using data from core banking processes and applications to provide a complete, 360 degree view of their customers

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  • Customer in focus > not for profit > improve support services

    Customer in focus > not for profit > improve support services

    Quick Feature Summary: Read how Dynamics 365 gave DefenceCare easy access to real-time data and meaningful insights on service outcomes to make better decisions when helping customers.

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  • Successful companies sharing their Dynamics 365 stories

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  • Customer in focus > Retail > omni-channel success in the cloud

    Customer in focus > Retail > omni-channel success in the cloud

    Don't have time to read the full case study? Read how ANZ homewares retailer Citta improved customer service and omni-channel retail with Microsoft Dynamics 365 for Retail.

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  • Offer effortless service across the business with Dynamics 3654:44

    Offer effortless service across the business with Dynamics 365

    ON-DEMAND WEBINAR: Learn how Dynamics 365 for Customer Service empowers companies to deliver effortless service across self and agent assisted channels.

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  • Get your customers buying and delight your armchair shopper with the right CRM!

    Get your customers buying and delight your armchair shopper with the right CRM!

    To encourage customers to buy, retailers must deliver consistency across all channels. The right CRM is the key to delivering seamless and delightful customer experience for your retail customers.

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  • DXC Contact Center Accelerator for Microsoft Dynamics 365

    DXC Contact Center Accelerator for Microsoft Dynamics 365

    Improve the quality of customer interactions by empowering agents to handle complex customer interactions faster while delivering an improved experience.

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  • Customer in focus > Distribution > empowering mobile employees

    Customer in focus > Distribution > empowering mobile employees

    Don't have time to read the full case study? Access to powerful insights and sales data empowered NHP's mobile workforce enabled sales and leveraged faster sales decision making on the move.

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  • Customer in focus > Banking > transforming customer service and employee engagement

    Customer in focus > Banking > transforming customer service and employee engagement

    Don't have time to read the full case study? Beyond Bank transforms employee engagement and customer service to 360-degree customer view through Microsoft Dynamics 365

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  • Optimize customer and employee experiences

    Optimize customer and employee experiences

    Personalize interactions, foster collaboration and simplify transactions with DXC Contact Center Accelerator.

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  • DXC CRM Essentials for Microsoft Dynamics

    DXC CRM Essentials for Microsoft Dynamics

    DXC CRM Essentials for Microsoft Dynamics is a unique subscription offering which was developed to help you and your team have the best CRM experience possible.

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  • DXC Readiness Review for Microsoft Dynamics 365

    DXC Readiness Review for Microsoft Dynamics 365

    Don't just think about moving your business applications to the cloud - get a complete assessment of your current systems and a roadmap toward the future with Microsoft Dynamics 365 and DXC.

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