Adventist Retirement Plus is an aged care provider operating in South Queensland, Australia. They embarked on a digital transformation project with DXC Technology aimed at lifting competitive performance by reducing costs and improving operational efficiencies. The project’s ultimate aim was to increase ‘hands-on’ interaction time with customers – a metric vital to its mission of enriching the lives of residents and their families.
DXC implemented SAP Business ByDesign, a cloud-based ERP system together with Health Metrics eCase, an aged care specific solution to manage the entire patient experience with CRM, waitlist and exit/transfer processing capabilities.
“The integration allows us to better manage resident accounts because any changes made in eCase flow directly through to SAP. Our administrative staff can review the financial information in the account instantaneously – rather than having to wait weeks for it to be manually updated.”
— Eric Anderson CEO, Adventist Retirement Plus