The University of Tasmania has more than 33,000 students and over 2,600 staff across four campuses. DXC implemented a self-service portal, using the ServiceNow Service Portal for the IT department to handle IT issues and enquiries.
Since the portal was implemented, it has overtaken email as the most popular channel for communicating with the IT department, which was considered a significant win for UTAS.
“It was clear from DXC’s response to the RFP that it had the experience necessary to successfully deliver the self-service portal we needed. Discussions with DXC’s professional referees confirmed that the company was the right choice for UTAS. Even talking to the DXC team before we started the work gave us a sense that we would work well together. The team was friendly and professional, with the skills and know- how we needed.”
Nathan Tenaglia - Manager of Enterprise Services and Networks, UTAS
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