ServiceNow Case Studies

DXC Practice for ServiceNow Customer Case Studies

  • State railway on track with optimised employee self-service portal

    State railway on track with optimised employee self-service portal

    How this Australian railway operator empowered employees with a self-service portal without the need for training or further assistance with DXC Practice for ServiceNow.

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  • Enabling data-driven business with global digital transformation platform ServiceNow

    Enabling data-driven business with global digital transformation platform ServiceNow

    Daiichi Sankyo, a global pharmaceutical company, optimises operational efficiency and increases IT service quality with enhanced ServiceNow operations.

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  • Mediaworks on the right wavelength with ServiceNow

    Mediaworks on the right wavelength with ServiceNow

    With DXC and ServiceNow ITSM, MediaWorks automated its service desk enabling accelerated issue resolution and freeing IT staff to concentrate on innovation with a fast-tracked timeline of 7 weeks.

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  • DXC delivering scalable service management for IPCA with ServiceNow

    DXC delivering scalable service management for IPCA with ServiceNow

    Case Study: DXC delivers scalable service management for IPCA with ServiceNow

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  • DXC delivers ServiceNow portal for self-service IT at Univerity of Tasmania

    DXC delivers ServiceNow portal for self-service IT at Univerity of Tasmania

    The University of Tasmania has fewer phone calls or emails to their IT department thanks to the self-service portal delivered by DXC using ServiceNow with a knowledge base to support every user.

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  • Self-service stream lines processes for Hudson with DXC and ServiceNow

    Self-service stream lines processes for Hudson with DXC and ServiceNow

    Hudson required a new self-service, service management solution to replace an ageing solution. They chose ServiceNow implemented by DXC and were implemented in less than 3 months with no downtime.

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  • DXC collaboration delivers in the cloud with ServiceNow with Genesys Cloud solution

    DXC collaboration delivers in the cloud with ServiceNow with Genesys Cloud solution

    DXC delivers cloud-based call centre solution for Australian Government department featuring ServiceNow to support customer satisfaction and enhance agent productivity.

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  • Improving community safety with DXC and ServiceNow

    Improving community safety with DXC and ServiceNow

    A case study in the implementation of ServiceNow by DXC for an Australian state government department that delivers a web-based, sercure repository for detailed infrastructure and asset information.

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