SAP Customer Experience (CX)

Using SAP Customer Experience technology, we design and implement unified, seamless customer experiences that are people-focused and business-driven. DXC is the most awarded SAP CX partner in Australia and New Zealand, delivering leading marketing, sales, commerce, customer, field services, and billing solutions.

  • Jemena uplifts digital interactions to meet customer expectations3:54

    Jemena uplifts digital interactions to meet customer expectations

    Watch how Jemena offers customers a more efficient and beneficial digital support service and streamlined interactions with the business by implementing SAP Service Cloud.

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  • Curious about your customer experience maturity?

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  • Jemena uplifts digital interactions to meet customer expectations

    Jemena uplifts digital interactions to meet customer expectations

    Learn how Jemena offers customers a more efficient and beneficial digital support service and streamlined interactions with the business by implementing SAP Service Cloud.

    Read Now
  • Christchurch City Council’s transformation journey to empower citizens and streamline processes3:21

    Christchurch City Council’s transformation journey to empower citizens and streamline processes

    Watch how Christchurch City Council is applying digital ways of working to make Christchurch a city of opportunity for all.

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  • Christchurch City Council’s transformation journey to empower citizens and streamline processes

    Christchurch City Council’s transformation journey to empower citizens and streamline processes

    Learn how the council is applying digital ways of working to make Christchurch a city of opportunity for all.

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  • Revolutionising Loyalty Programs: Integrating Loyalty with Marketing Automation Commerce, ERP, and Customer Data

    Revolutionising Loyalty Programs: Integrating Loyalty with Marketing Automation Commerce, ERP, and Customer Data

    Discover how to implement a robust marketing automation system with a comprehensive loyalty module.

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  • Take a look at our case studies

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  • A Glimpse into CX Connect Sydney

    A Glimpse into CX Connect Sydney

    A snapshot on the insights discussed during the CX Connect event in Sydney.

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  • How Businesses Can Succeed in the Experience Economy

    How Businesses Can Succeed in the Experience Economy

    By creating personalised experiences, companies can differentiate themselves from their competitors, build brand loyalty, and drive growth and success.

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  • How to take customer experience to the next level

    How to take customer experience to the next level

    Discover how the DXC Practice for SAP is helping organisations to take the customer experience to the next level.

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  • Accelerate your business transformation with SAP

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  • CIO Australia webinar: How to take customer experience to the next level43:46

    CIO Australia webinar: How to take customer experience to the next level

    Watch CIO Australia and global IT services consultancy DXC Technology for the second of this important and timely two-part webinar series ‘Driving business success with true enterprise applications’.

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  • Rheem strengthens customer relationship mangement with SAP

    Rheem strengthens customer relationship mangement with SAP

    As a result of integrating key SAP digital technologies Rheem has lowered service costs and increased revenue through productivity and efficiency improvements.

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  • How leaders can harness customer data to improve customer experience

    How leaders can harness customer data to improve customer experience

    Key factors organisations should consider when it comes to managing customer data and influencing customer engagement, in order to create consistent, seamless experiences across every channel.

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  • How to respond to the customer experience trends that will shape your business in 2023 and beyond

    How to respond to the customer experience trends that will shape your business in 2023 and beyond

    This whitepaper outlines the key customer experience trends that are set to dominate in 2023, and how businesses can meet and exceed customer expectations with the right technology solutions.

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  • Failing to get a single view of your customer? Customer Data Platforms may be the answer54:14

    Failing to get a single view of your customer? Customer Data Platforms may be the answer

    On-Demand Webinar: Explore the he benefits a Customer Data Platform (CDP) how deep personalisation and customer efficiency can greatly enhance your organisations Customer Experience journey

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  • Re-imagining marketing to drive more meaningful customer engagements that convert18:18

    Re-imagining marketing to drive more meaningful customer engagements that convert

    Video: How this DXC FMCG customer took the time to understand their audience, engage customers and deliver on their brand promises to reimagine their Marketing & Sales functions with SAP CX technology

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  • Device Technologies new customer experience apps move focus from paperwork to patients4:13

    Device Technologies new customer experience apps move focus from paperwork to patients

    Medical technology and services supplier, Device Technologies, implements SAP Commerce Cloud to streamline key sales processes, increase booking efficiency and improve customer services.

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  • Device Technologies new customer experience apps move focus from paperwork to patients

    Device Technologies new customer experience apps move focus from paperwork to patients

    Device Technologies transforms their business with SAP customer experience applications

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  • Re-platforming on SAP Commerce Cloud improves online sales

    Re-platforming on SAP Commerce Cloud improves online sales

    DXC Technology implements SAP Commerce for a leading Australian-owned plumbing and electrical wholesaler to improve online sales and revenue.

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  • Frasers Property puts customers first with service improvements across their property business

    Frasers Property puts customers first with service improvements across their property business

    DXC implements SAP’s Customer Experience applications to deliver industry leading customer service to serve Frasers Property industrial, commercial and shopping centre customers.

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  • Spotlight enhances customer experience with SAP Commerce

    Spotlight enhances customer experience with SAP Commerce

    To keep pace with customer demand, Spotlight partnered with DXC and SAP to power their e-commerce growth.

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  • Balancing agility and certainty

    Balancing agility and certainty

    When it comes to successfully implementing customer experience solutions, leveraging a hybrid agile mindset is key to driving innovation.

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