To future-proof operations, improve customer service and weather future storms, Far North Queensland port operator, Ports North, undertook a technology sea-change.
Port operators run complex business operations and face many business challenges including escalating competitive pressures, rising asset maintenance costs and increasing regulatory compliance directives. With its legacy on-premise technology platforms no longer fit for purpose to support its corporate objectives, Ports North recognised it needed to improve business processes with modern systems, better integration, and a simpler IT landscape. To enable business process improvements across critical port operations, Ports North engaged DXC Technology as its systems integration partner to implement Microsoft Dynamics 365 and Dynaway Advanced Asset Management.
Watch the video to see how Ports North are benefitting from better insights into business performance and increased customer satisfaction.
