A diverse Australian justice agency that works towards justice for all through safe, realised it needed to implement a digitised solution - with a web interface to simplify access for all internal and external court users and an automated workflow - to streamline critical administrative activities. The legacy case management solution had been in operation for over 30 years and was beyond its use-by date to support such a complex paper trail.
Identified as the partner of choice, DXC Technology worked collaboratively with the agency to propose an industry specific solution powered by Microsoft Dynamics 365. Leveraging extensive knowledge and experience delivering to justice agencies across Australia and New Zealand, DXC Justice Case Management solution leverages Dynamics 365 Customer Engagement capabilities coupled with industry expertise, unique IP, and proven methodologies from the DXC Practice for Microsoft.
Replacing paper with digital processes, the solution has led to significant productivity improvements across the justice agency with better access to core case material, reporting, analytics, and data security.
“The functionality of the case management system is extremely rich. It significantly improves the data integration and sharing of information with external agencies necessary to execute key civil proceedings.”
Charles Hamilton, Senior Managing Partner in the DXC Practice for Microsoft