In times of uncertainty, customers pick up the phone.
As consumers seek additional help in unfamiliar circumstances, contact centres have become more important than ever before.
In response to the disruptions of 2020, contact centres have been forced to undergo rapid change – shifting to remote work models and managing heightened demand.
To support a prominent Australian financial institution manage the heightened demands on their contact centre, we worked with them to implement Service Cloud Voice, to not just survive but thrive in the face of disruption.
Hear how DXC implemented Service Cloud Voice, learn about some of the platform benefits and hear how we overcame some of the challenges faced.