Customer profile: Essity is a leading global hygiene and health company, headquartered in Sweden. Operating in more than 90 countries, Essity employs around 40,000 people. The Essity product portfolio includes tissue paper, baby diapers, feminine care, incontinence products, compression therapy, orthopedics and wound care. In Australia, key brands include Tork, TENA, Libra, TOM Organic and Modibodi.
The change required: Very manual and complex processes due to disparate systems. Aging legacy CRM and in-house telephony systems could no longer accommodate growth. Customers were telling them they were not easy to do business with. Essity needed a solution that enabled them to service their customers holistically and the ability to interact with customers consistently across all platforms.
What we delivered: DXC led the implementation and integration of SAP Sales and Service Cloud with Anywhere 365. We were chosen as Essity’s digital partner based on our extensive experience implementing similar projects for other customers with complex issues.
“DXC was a standout for me. Both in terms of how they engaged with our business through the discovery phase and the expertise in not just the technology but the application of the technology and the change management that is always critical in a project of this nature.”
— Michelle O’Sullivan,
General Manager Customer Experience, Essity Australasia
For more information on how the DXC Practice for SAP can support your organisation to
implement SAP Sales and Service Cloud with Anywhere 365, contact us today at sap.apac@dxc.com.
