A global business with headquarters in Hong Kong, Now Health operates regional service centers in Beijing, Dubai, Hong Kong, Shanghai and the United Kingdom so that its individual, family and corporate customers can easily gain access to local expert knowledge about their claims.
When Now Health International was launched in 2011, its founders knew they needed to provide clear, relevant information, easy-to-use online tools and fast service.
Key to relieving customers from this kind of frustration were two IT components: an administration and claims system, and a web platform that could be used for customer self-service. The systems would also need to support multicurrency transactions and reports across the company’s global locations, as well as Now Health’s decentralised sales and customer‑service model, which consists of multiple regional front offices and a central back office.
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