SNAPSHOT:
With its existing portal no longer fit for purpose, the railway operator needed a vision and clear roadmap for a single view of self-service that could scale to an enterprise level, enabling employees to efficiently self-serve.
DXC Practice for ServiceNow was selected based on its extensive ServiceNow experience and successful track record of transforming employee self-service utilising a human-centred design approach.
The new portal is a significant improvement on the legacy solution. Thanks to its human-centred design principles, the railway operator’s staff can now fully self-service without the need for training or having to seek further assistance.
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