Social services agency manages client data with Dynamics 365 Customer Engagement

November 1, 2021

A number of not-for-profit social services agencies work in the harmful sexual behaviour (HSB) sector: to reduce the impact problematic on communities in New Zealand. Three of these agencies have formed a group to work together.

Within the group, manual processes made it difficult to retrieve and analyse information. Furthermore, the extreme sensitivity of the information they manage necessitates a strong security posture to protect that information. 

The group chose Microsoft Dynamics 365 Customer Engagement for its stellar reputation around security and reliability, and the platform’s familiar user interface and ability to integrate with existing systems and processes. 

Read our case study to uncover the benefits of implementing Dynamics 365 Customer Engagement for these social services agencies. 

“Clients will also benefit because they’ll be able to access confidential information in a new digital way, through a secure portal. Most importantly, they’ll benefit because staff members will be empowered to provide an even greater level of service which is, ultimately, what our agency group is all about.”

- Spokesperson for social services agency group

Previous Flipbook
Simplified case management with Dynamics 365 for police prosecutors
Simplified case management with Dynamics 365 for police prosecutors

Case Study: Learn how an Australian state-based police force improved reporting, analytics, security, sched...

Next Flipbook
NHP achieves mobile access to essential data and improves efficiency with Dynamics 365
NHP achieves mobile access to essential data and improves efficiency with Dynamics 365

Case Study: After implementing Dynamics 365, NHP achieved the mobility required for its sales staff. The in...