FMI Building Innovation modernise customer experience with Microsoft Dynamics 365

May 5, 2022

FMI Building Innovation (FMI) is one of the largest building material companies in New Zealand, and is already an industry leader for the energy and thermal efficiency of its windows and doors.

With sales and customer service teams suddenly required to work from home, the need for a consolidated picture of customer activity became critical. Different teams used disparate and manual processes to track customer interactions and provide case management. Adopting a digital-first strategy, FMI wanted to transform their customer service environment to provide a single customer view for both the service and sales teams in the cloud.

With a trusted relationship built over many years, the DXC Practice for Microsoft recommended FMI implement Microsoft Dynamics 365 Customer Engagement (Customer Service and Sales) to modernise their customer engagement operations, as well as the Microsoft Power Platform, particularly Power Automate, to improve integration and business process flows across multiple platforms.

Read our customer success story to discover DXC support FMI's digital-first strategy. 

“The DXC team was great to work with, truly knowledgeable and able to guide us on our journey.”

— Andrew Kilpatrick, Systems Engineer and Head of Automation, FMI

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