Westpac New Zealand is the second-largest bank in New Zealand, employing more than 4,500 people across the country to service and support over 1.3 million customers.
The bank initially upgraded its on-premise customer relationship management (CRM) system to Microsoft Dynamics 365 in 2018 to streamline and automate its sales and business processes. However, it was still operating with a number of legacy applications.
As part of a wider business transformation project, Westpac New Zealand recognised the need to upgrade its existing technology stack to ensure easier access to data for both customers and employees.
DXC Technology helped Westpac New Zealand transition its legacy systems to a new environment to improve its reporting for the Reserve Bank as well as improve its internal communications.
“Westpac New Zealand needed a way to better integrate its internal systems to encourage better information sharing and reusability within the environment. The Microsoft Dynamics 365 and Power Platform solution consolidates data with its built-in spreading functionality, which ensures that data is available everywhere in different modules once it’s been added to the platform. This lets the team see even more of the environment instead of the narrow view we previously had.”
— Shaun Anderson, Tech Area Lead, Westpac New Zealand Limited