SNAPSHOT
Global pharmaceutical company, Daiichi Sankyo Company Limited, with corporate origins in Japan wanted to achieve data-driven corporate management, business transformation with innovative digital technology and the reinforcement of global management operations to advance its vision of becoming an innovative global healthcare company.
“In 2016, we introduced ServiceNow IT Service Management (ITSM) as a global one instance to improve the service quality of global applications. The goal was to provide a common operation platform to standardize the business process for IT service management and help-desk services. Currently, approximately 1,200 IT staff take advantage of ServiceNow ITSM for managing 450 applications and services, including environments for specific regions.” With ServiceNow ITSM evolving into a common global platform, more countries began deployment and the number of managed applications began to rise — resulting in an increased operation and maintenance workload for IT employees.
We needed to adapt to the growing role of ServiceNow ITSM, and improve the management and operations with a new support team for a better global outcome. So, in 2020, we selected DXC Technology as our ServiceNow ITSM global maintenance partner”
Yuka Yamamitsu, Director of the DX Planning Group, Digital Transformation Planning Department
