Independent Purchasing Company Australasia (IPCA) provides supply chain management and business solutions to over 3,000 SUBWAY franchisees in 13 countries across Asia-Pacific, including Australia, New Zealand, China and India.
When the expanding business required a more scalable software solution to improve visibility across issues management, they chose a cloud-based service desk platform to reduce maintenance demands and ensure easy access for manages travelling across the APAC regions.
“We wanted to use the core functionality of the ServiceNow platform. At the same time, because we are not an IT help desk, we wanted something that we could customise easily without it costing a fortune. Ultimately any sort of business decision had to come down to a partner we could trust.”
Systems manager, Independent Purchasing Company Australasia