MediaWorks wanted a modern, future-proof and cloud-based ITSM solution that would allow complete automation of the service desk, accelerate resolution for internal customers, and free in-house IT resources to concentrate on innovation.
With a fast-tracked timeline due to the impending business separation, and limited internal resources available, Mediaworks relied on the DXC Technology to run the ServiceNow implementation and deliver on time within seven weeks - including training, live incident and asset data migration.
“We didn’t just want a vendor to implement ServiceNow and walk away. That’s where DXC excelled - we wanted added value through ongoing managed services and the ability to sustain a long-term relationship to support us through our journey beyond implementation"
Robert Parlane, Technology Support Supervisor for MediaWorks.