In today’s digitally connected communities, local government organisations are under pressure to meet the high expectations of both their internal and external customers.
Creating a customer-centric digital experience is more important than ever. However, modernising the customer interface for rate payers and improving the digital workflow for employees is only part of the journey to modernisation for local government organisations. The complexity and high cost associated with the whole of government digital journey means that many local government organisations are struggling to transform, and their customers are suffering. Hampered by disconnected, legacy systems that often rely on paper-based workflows, these systems may also be open to security and vulnerability concerns.
DXC Local Government eServices addresses these pain points of local government organisations and councils with a secure, digital platform that will simplify, modernise and accelerate the delivery of services by councils and local government organisations with great digital workflows, making it effortless for rate payers and customers to request services and report issues.
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