Hudson has a centralised Customer Experience Team (CET) that engages with clients and temporary staff and contractors to effectively manage their lifecycle (onboarding and offboarding), timesheet management and front-line support on issue resolution.
The team was using an ageing service management system that was no longer fit for purpose. They chose DXC to implement ServiceNow.
“No one in the business noticed any downtime, and the only difference was the system’s vastly improved performance and capability. The IT implementation was similarly fast and simple.”
IT Director, Asia-Pacific, Hudson
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